Cashex Terms of Service

Effective: February 7, 2024

Last Updated: April 14, 2025

Please click here to see prior updates to the Terms of Service.

We’ve included annotations in the gray boxes below to emphasize certain portions of our notice and help guide you as you read them. Annotations aren’t part of the terms and have no legal effect, but they should help you follow the text.

This page explains our terms for the Cashex service. By using the Service, you agree to these terms. If you use the Service on behalf of your company, your company agrees to them too.

These Cashex Terms of Service (the “Cashex Terms”) are a legal agreement between you, as a current or prospective user of the Services, and Cashex Global Inc. (hereafter, “the Company,” “we,” “our” or “us”), and governs your use of Cashex, a financial platform, which includes mobile applications, websites, software, cloud-based solutions, and other products and services (the “Service”) offered by the Company. If you are using the Service on behalf of a business or entity, you acknowledge and agree that you have authority to bind such business or entity and that such business or entity accepts these Terms. By using the Service you agree to be bound by these Cashex Terms and any policies referenced within (“Policies”), including our Privacy Notice (see Section V.5) and Cashex Acceptable Use Policy (see Section XIII.4).

Please review all Cashex Terms carefully, including those provisions which limit our liability (see Section XX.16) and those regarding individual arbitration for potential legal disputes (see Sections XX.18 and XX.19).

TABLE OF CONTENTS

I. Stored Balance Disclosures

II. Revisions, Disclosures, and Notices

III. Cashex Account

IV. Communications and Devices

V. Data and Service Usage and Ownership

VI. Cashex Balance

VII. Peer-to-Peer Service

VIII. Virtual Currency Services (including C$H)

IX. Cashex Investing

X. Cashex for Business

XI. Transaction Information and Disputes

XII. Cashex Offers

XIII. Cashex Local

XIV. Remittance Service

XV. Mobile Check Capture

XVI. Cashex Pay

XVII. Concert Tickets & Event Booking

XVIII. Hotel Booking

XIX. Promotions

XX. Other Legal Terms

I. Stored Balance Disclosures

List of All Fees for Cashex Stored Balance

All Fees Amount

Get Started

Account setup $0

Monthly Usage

Monthly fee $0

Add Money

Direct Deposit $0

Receive money $0

Add Money – External Account $0

Paper Money Deposit Check your app for a list of participating retailers in your area. Our Paper Money Deposit Fee is $1 per transaction. If you receive $300 or more in paycheck direct deposits each month, we will waive our Paper Money Deposit Fee until the end of the following calendar month.

Receiving a merchant refund $0

Spend Money

Sending money using your Cashex balance or debit card in the U.S. $0

Foreign Transaction Fee Our Foreign Transaction Fee is 2%. If you receive $300 or more in paycheck direct deposits each month, we will waive our Foreign Transaction Fee until the end of the following calendar month.

Sending money from your Cashex balance using the Remittance Service (bank transfer) – If the transfer amount is $300 or more, there is no transfer fee. $0.00

Sending money from your Cashex balance using the Remittance Service (bank transfer) – If the transfer amount is less than $300, there is a transfer fee. $1.99

Sending money from your Cashex balance using the Remittance Service (cash pickup) – If the transfer amount is $300 or more, there is a transfer fee. $1.99

Sending money from your Cashex balance using the Remittance Service (cash pickup) – If the transfer amount is less than $300, there is a transfer fee. $3.98

Transfer Out

Withdraw (standard) No fee to transfer money from your Cashex account to a linked account with the standard option. The money is typically available in 1–3 business days.

Instant Transfer Fee for expedited transfer from your Cashex account to a linked account. Funds are typically available within minutes. The applicable fee amount is disclosed at the time of the transaction.

ATM withdrawal – in-network Our ATM withdrawal fee is $2.50. If you receive $300 or more in paycheck direct deposits each month, we will waive our withdrawal fee until the end of the following calendar month.

ATM withdrawal – out-of-network Our ATM withdrawal fee is $2.50. You may also be charged a fee by the ATM operator. If you receive $300 or more in paycheck direct deposits in any given month, we will fully reimburse fees for one ATM withdrawal until the end of the following calendar month. Any additional withdrawals during that period will be $2.50, plus any operator fees.

Information

Customer service (in-app) $0

Customer service (email) $0

Customer service (phone) $0

ATM Balance Inquiry N/A

Other

Inactivity $0

Send from credit card 3%**

No overdraft/credit feature.

If you have a Cashex “Sponsored Account” or a Cashex Card (when available in the future), your stored balances are eligible for FDIC pass-through insurance through our Program Banks (Wells Fargo Bank, N.A. and/or Sutton Bank, Members FDIC) for up to $250,000 per customer when aggregated with all other deposits held in the same legal capacity at each Program Bank, if certain conditions are met.

If you don’t have a Cashex Card, a Sponsored Account, or sponsor an account, your Cashex and savings balances are not deposit products and therefore are not protected by FDIC pass-through insurance. Cashex is a financial services platform, and not an FDIC-insured bank.

Contact Cashex Global Inc. at 1-800-969-1940, by mail at Cashex Global Inc., 1955 Broadway, Suite 600, Oakland, CA 94612, or at cashex.global/help.

For general information about prepaid accounts, visit cfpb.gov/prepaid. If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.

Minimum Age Requirement: You must be at least 16 years old to open a Cashex Account.

II. Revisions, Disclosures, and Notices

We can make updates to the Terms at any time, and we’ll notify you of these updates as appropriate. By continuing to use our Services after these updates, you agree to the revised terms.

You also agree to receive notices from us electronically.

Amendments to Cashex Terms. We may amend these Cashex Terms at any time with notice that we deem reasonable under the circumstances, by posting the revised version on our website, or by communicating it to you through the Services (each a “Revised Version”). Your continued use of the Services after the posting of a Revised Version constitutes your acceptance of such Revised Version. Any Dispute (as defined in Section XX.18) that arose before the changes will be governed by the Cashex Terms in place when the Dispute arose.

Electronic Disclosures and Notices. You agree to Cashex’s E-Sign Consent. We may provide disclosures and notices required by law and other information about your Account (defined below) to you electronically, at any time of day, including by posting it on our website, pushing notifications through the Services, or by emailing it to the email address listed in your Account. Electronic disclosures and notices have the same meaning and effect as if we had provided you with paper copies. Such disclosures and notices are considered received by you within twenty-four (24) hours of the time posted to our website, or within twenty-four (24) hours of the time pushed or emailed to you. If you wish to withdraw your consent to receiving electronic communications, contact Cashex Support. If we are not able to support your request, you may need to terminate your Account.

III. Cashex Account

1. Eligibility and Account Registration

Minimum Age & Residency. You must be at least 16 years old and a resident of the United States to register for a Cashex Account (“Account”). If you are using the Service on behalf of a business or legal entity, you must have authority to bind that entity. Certain features of the Service may only be available for use in the United States.

Identity Verification. To use your Account balance to send money to another Cashex customer or use certain Cashex products or services, you must provide information that we use to verify your identity. You represent and warrant that the personal information you provide to us is correct and that you own the email address or phone number you register with. You agree to cooperate with us so that we can verify your identity (including by providing government-issued ID) and we may use third parties to help us do so.

Account Information. To register, open, or upgrade an Account, the Company may require you to submit certain information about yourself and your business to the Company, including but not limited to your legal name, email address, text-enabled mobile phone number, street address, ZIP code, date of birth, Social Security number (or other taxpayer ID), government-issued ID, legal business name, business address, business taxpayer ID, and any information you subsequently add or update (“Account Information”). You represent and warrant that all Account Information you provide the Company to register, open, upgrade, or switch an Account is true and accurate, and you agree to keep all Account Information current. All Account Information is subject to Cashex’s Copyright and Trademark Policy.

Restricted vs. Unrestricted Accounts. When you first open your Account, it will be a “Restricted Account.” With a Restricted Account, you may link an external, U.S.-issued bank account (an “Eligible Bank Account”) to make a payment to another Cashex customer (including payments made to a Cashex for Business Account), and you may transfer funds from your Cashex Balance (defined below) to your Eligible Bank Account, but you will not be able to make a payment to another Cashex customer using your Cashex Balance or use certain Services (e.g., Peer-to-Peer, Cashex Investing). If you have a Restricted Account and you attempt to make a peer-to-peer payment from your Cashex Balance or use certain Services, you will have the option of upgrading your Account to an “Unrestricted Account.” To upgrade your Account, you will need to provide us with additional information so that we can verify your identity.

Validating and Authenticating Your Identity. You authorize the Company, directly or through third parties, to make inquiries as necessary to validate or authenticate your identity and Account Information (and for Cashex for Business Accounts, the identity of the business). This may include asking for more documentation or verifying information against third-party databases. When we successfully verify your identity, your Account will convert from a Restricted Account to an Unrestricted Account.

If you decline to provide us with requested information or we cannot verify your identity to our satisfaction (in our sole discretion), your Account will remain a Restricted Account, and you will not be able to use your Cashex Balance for peer-to-peer payments or certain other Services. We reserve the right to change account types, suspend, or terminate your Account or access to certain Services if you provide inaccurate, untrue, or incomplete information.

When you access your Account from a new device for the first time, we may require additional authentication. If your Account cannot be verified, you may need to set up a new Account.

2. Sponsored Accounts

Eligibility. If you are at least 28 years old, you may authorize usage of Accounts for minors who are 16 to 17 years old (each a “Sponsored Person” and each such Account a “Sponsored Account”). You must be at least 15 years older than the Sponsored Person. By authorizing a Sponsored Account, you represent that you are either (1) the Sponsored Person’s biological or adoptive parent, or (2) the Sponsored Person’s legal guardian (legal guardian, foster parent, stepparent living in same household, or grandparent living in same household).

Ownership & Responsibility. References to your “Account” include any associated Sponsored Accounts. You acknowledge that these Cashex Terms and Privacy Notice apply to you with respect to each Sponsored Account and Sponsored Person. You accept full responsibility for use of a Sponsored Account, including any transactions, fees, or liabilities (e.g., taxes) incurred by the Sponsored Account. You acknowledge that you—and not the Sponsored Person—are the legal owner of the Sponsored Account and of funds held within.

By authorizing a Sponsored Account, you authorize that Sponsored Person to control and withdraw funds from the Sponsored Account subject to any feature access requirements. Only the Sponsored Person may be able to access or transact using the Sponsored Account in the Cashex mobile and web applications. The Sponsored Person’s actions with respect to the Sponsored Account have the same force and effect as if you had done them yourself, so we may rely on any instruction from the Sponsored Person regarding the Sponsored Account.

You allow us to discuss the Sponsored Account with the Sponsored Person. By authorizing a Sponsored Account, you represent that you have permission to allow us to use and share information about the Sponsored Person as described in the Privacy Notice and as allowed by applicable law.

Withdrawing Authorization. You may withdraw your authorization at any time by contacting Cashex Support through the app or by calling 1-800-969-1940. If your own Account is suspended or terminated, any Sponsored Accounts you administered will be automatically withdrawn. If your authorization for a Sponsored Account is withdrawn, any funds in the Sponsored Account’s Cashex Balance will remain in that Sponsored Account, but access to features may be limited (except withdrawals to an Eligible Bank Account). The Sponsored Person may request a new sponsor. We reserve the right to terminate your Account if any Sponsored Person associated with you violates these Cashex Terms.

If a Sponsored Account is terminated, suspended, or closed for any reason, Sections XX.8 (Termination of Account), XX.9 (Effect of Termination), and XX.10 (Services Upon Closure of Account) will apply.

Feature Access. Sponsored Accounts have access to certain Cashex features (e.g., Peer-to-Peer, Cashex Balance), but access may be limited. You and the Sponsored Person may be required to accept additional terms or provide further information to Cashex to access certain features. By authorizing a Sponsored Account, you also authorize the Sponsored Person to “Add Money” to the Sponsored Account as outlined in Section VI.2. If any “Add Money” method is offered through a third party, you assume full responsibility for any use of that service by the Sponsored Person.

Limits for Sponsored Accounts. We may impose transaction limits on Sponsored Accounts in our sole discretion. The maximum amount that can be added to a Sponsored Account Cashex Balance by direct deposit or bank transfer is $5,000 per day and $10,000 per rolling 30-day period.

Account Graduation. Any Sponsored Person who reaches age 18 must comply with eligibility and identity verification provisions in Section III.1. Once verified, the Sponsored Person becomes the sole owner of their Sponsored Account, including all funds and assets. If the Sponsored Person does not provide required information or cannot be verified, Cashex may restrict or close the Sponsored Account, potentially liquidating any holdings.

Allowances. You may set up recurring peer-to-peer payments to your Sponsored Accounts on a weekly, bi-weekly, or monthly basis. These payments count toward transaction limits.

Taxes. As the owner of the Sponsored Account, you are responsible for any tax consequences of the Sponsored Account’s activity.

3. CashID

You may choose a unique identifier for Cashex, which will be your “CashID.” If you choose a CashID that is confusing, deceptive, or creates an undue risk of chargebacks or mistaken payments, we may require you to change it. We reserve the right, in our sole discretion and without liability, to require you to change your CashID or Account Information, and to deactivate your Account or reclaim or make unavailable your CashID.

4. Cashex Fees

The fees for using Cashex are listed in Section I (Stored Balance Disclosures). We reserve the right to charge or change fees associated with the use of Cashex at any time subject to reasonable notice and these Cashex Terms. A fee may be imposed by the Company or an ATM operator for use of networks or for third-party services.

5. FDIC Pass-Through Insurance

Eligibility & Coverage Limits. Cashex is a financial services platform, not an FDIC-insured bank. FDIC insurance covers only the failure of an FDIC-insured depository institution. If you have a Cashex Card (when available) or a Sponsored Account, or if you sponsor one or more Sponsored Accounts, your Cashex Balance and savings balance may be eligible for FDIC pass-through insurance through Program Banks (Wells Fargo Bank, N.A., Member FDIC; Sutton Bank, Member FDIC) if certain conditions are met. FDIC insures up to $250,000 per customer when aggregated with all other deposits in the same legal capacity at each Program Bank. If you have multiple Cashex accounts (including Sponsored Accounts), they are included under the same $250,000 limit.

If you do not have a Cashex Card (when available), a Sponsored Account, or sponsor a Sponsored Account, your Cashex Balance and savings balance are not eligible for FDIC pass-through insurance. FDIC pass-through insurance does not cover C$H holdings, Virtual Currency, or Cashex Investing holdings.

Exclusion of Pending Funds. Funds are eligible for FDIC insurance only when they are received and held by a Program Bank. When you deposit money into your Cashex Balance via an External Account, our Program Bank must receive those funds from the third party. While we may provide immediate or early access to funds, there may be a delay before our Program Bank receives them; during that delay, those funds are not FDIC-insured. Pending balances are not subject to FDIC pass-through insurance.

Program Banks. Eligible funds are placed in one or more Program Banks for FDIC insurance, subject to conditions. Program Banks currently are:

• Wells Fargo Bank, N.A., Member FDIC

• Sutton Bank, Member FDIC

We may add or remove Program Banks at any time without notice and update this section accordingly.

6. Gift Cards

Cashex may permit you to send a “Gift Card” for a designated merchant to a Recipient, who must have a Cashex Account. To redeem a Gift Card, the Recipient must have a Cashex Card (when available). Gift Cards are not redeemable for cash value, except that Recipients with a Cashex Card may redeem remaining value once the Gift Card balance falls below $10. Gift Cards can only be used with a Cashex Card purchase at the designated merchant.

If the Recipient does not have a Cashex Card, they may elect to add the cash value to their Cashex Balance, or request a Cashex Card and then accept the Gift Card. If not accepted within 30 days, the cash value will be added to the Recipient’s Cashex Balance.

Cashex does not guarantee Gift Card availability for any merchant. There are no fees to send or accept a Gift Card; once accepted, it does not expire. Minimum send amount is $1; maximum is $2,000 per sender per day. If a Recipient accepts multiple Gift Cards for the same merchant, they combine into one balance for that merchant.

IV. Communications and Devices

1. Text Messages and Other Communications

By providing us with a mobile number when registering or updating your Account, you consent to receiving text (SMS) messages and push notifications from us, including requests for secondary authentication, receipts, reminders, account notifications, marketing, or promotional messages. You acknowledge that standard message and data rates may apply.

If you provide Cashex with someone else’s mobile number when sending a payment, you represent and warrant that person has consented to receive text messages from us. Standard messaging rates may apply per their carrier plan.

You may opt out of promotional email communications by unsubscribing via the email. You may opt out of promotional phone calls by informing the caller. You may opt out of text messages by replying “STOP” or changing notification preferences in the app. Opting out may impact your use of the Services.

2. Compatible Mobile Devices and Third-Party Carriers

We do not warrant that the Services will be compatible with your mobile device or carrier. Your use of the Services may be subject to your agreements with your device manufacturer or carrier. You may not use a modified device (e.g., jailbroken) if it violates the manufacturer’s guidelines.

V. Data and Service Usage and Ownership

1. Your Content

You retain all rights to content you upload into our Services (“Content”), but grant us broad rights to use, modify, and display your Content in connection with providing, promoting, and improving the Services. You grant us and our affiliates a worldwide, non-exclusive, royalty-free, fully-paid, transferable, irrevocable, perpetual, sublicensable right to use, reproduce, modify, adapt, publish, prepare derivative works of, distribute, publicly perform, and publicly display your Content throughout the world in any media. You may modify or remove your Content via your Account or by terminating your Account, but your Content may persist in archived or cached copies.

You warrant that any Content you provide does not violate any third-party rights or contain objectionable material (illegal, obscene, hateful, defamatory, etc.). We may remove any Content at any time for any reason without notice. We have no obligation to monitor Content but reserve the right to do so. You understand that by using the Services, you may be exposed to offensive or objectionable Content; we assume no liability for any Content, including any loss or damage.

2. Security

We implement technical and organizational measures to secure your personal information, but cannot guarantee that unauthorized third parties will never gain access. You are responsible for safeguarding your password and restricting access to the Services from your devices. Notify us immediately of any unauthorized use of your password or Account. In disputes over account ownership, we will be the sole arbiter and our decision is final.

3. Your License

We grant you a limited, non-exclusive, revocable, non-transferable, non-sublicensable license to use the Services as authorized in these Cashex Terms. We may make updates available, which you must accept to continue using the Services, ensuring you run the most recent version of the app. Any such updates may be subject to additional terms.

4. Ownership

We own all rights, title, and interest in and to the Services and all copies thereof. These Cashex Terms do not grant you any rights to our trademarks or service marks. For the purposes of these Cashex Terms, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights.

If you submit feedback, comments, or ideas (“Ideas”) about the Services, submission is voluntary, and we may use such Ideas as we see fit without obligation to you.

5. Sharing of Your Information

We will share Account Information and transaction details (name, amount, description) with the other party to your transaction and in accordance with our Privacy Notice.

6. Copyright and Trademark Infringement

We respect intellectual property rights and have adopted a Copyright and Trademark Policy for third-party claims of infringement. We will respond to valid notices of infringement and may suspend or terminate accounts of repeat infringers.

VI. Cashex Balance

1. General

Your Cashex Balance consists of funds in your Account available for new transactions and not subject to pending transactions (“Cashex Balance”). You are responsible for all funds needed to complete payments. If you initiate a payment that exceeds your Cashex Balance, you authorize us to charge your Eligible Bank Account or linked debit card for any shortfall plus applicable fees.

Functionality. The Cashex Balance can be used to send money, receive money, and fund Services. You agree to reimburse the Company for any fees or costs we incur due to insufficient funds when you initiate a payment.

Authorization. By instructing us to add funds from your linked Eligible Bank Account or debit card to your Cashex Balance or to make any transfer, you authorize us to immediately debit those sources. You also authorize us to move funds back to those sources for canceled or returned transactions. You can cancel this authorization by unlinking your Eligible Bank Account or debit card.

Limitations. The Company may impose limits on the amount you can store in your Cashex Balance and reserves the right to change these limits at any time. If you have a Restricted Account, you may not use your Cashex Balance to make payments until you upgrade to an Unrestricted Account.

2. Funding Your Cashex Balance

Once you have an Unrestricted Account, you may “Add Money” to your Cashex Balance in several ways, including:

a. External Account.

• Eligible Bank Account: You may link a U.S.-issued bank account to fund your Cashex Balance.

• Debit Card: You may link a U.S.-issued debit card (Visa, MasterCard, or Discover) to fund your Cashex Balance. Collectively, your debit card, Cashex Balance, and Eligible Bank Account (if you have an Unrestricted Account) are your “Eligible Transaction Accounts.”

b. Direct Deposit. You may direct payments (paychecks, government benefits) into your Cashex Balance using the bank routing and account number provided by us (“Direct Deposit”). The maximum per-transaction Direct Deposit is $25,000.

c. Mobile Check Capture. Subject to Section XV (Mobile Check Capture), we may offer the ability to deposit checks to your Cashex Balance via our mobile check capture feature.

Funding features (e.g., cash loads, Direct Deposit) may be unavailable or delayed due to risk-based restrictions, maintenance, changes to Services, or outages.

3. Transferring Funds to Your Bank Account

You can transfer funds from your Cashex Balance to your Eligible Bank Account. These transfers can take up to three business days; for a fee, you can opt for an instant transfer. We may limit transfers based on fraud or risk. You remain responsible for any amounts owed even after your Account closes.

a. Transfers to Bank Account. You may electronically transfer funds (“Withdraw”) by initiating an ACH transfer to an Eligible Bank Account. These ACH transfers typically arrive within three (3) business days and cannot be canceled once initiated.

b. Instant Transfer. If available, you may Withdraw via Instant Transfer to your Eligible Bank Account for a fee (0.5%–1.75%, disclosed in-app). Funds are typically available within minutes.

c. Limitations. We may limit the number or amount of Withdrawals you can initiate. We may delay or limit transfers to protect against reversals, chargebacks, claims, fees, fines, or penalties. We may hold funds if you attempt to transfer while under investigation or if required by law, subpoena, court order, or government request. You remain liable for all obligations related to your Account even after closure.

4. Cashex Savings

Cashex offers a savings feature (“Cashex Savings”) described in the Cashex Savings Terms of Service. If eligible and you choose to use Cashex Savings, you agree to those terms.

5. Treatment of Funds

Funds held in your Cashex Balance and/or Savings Balance are held separate from Company corporate funds and not used for corporate purposes. We may combine your funds with those of other customers into pooled bank accounts in the Company’s name.

By maintaining funds, you appoint the Company as your agent to hold your funds at our Program Bank(s) or brokerage. This includes the right to conduct cash management via overnight sweep operations (to bank, money market mutual funds, or third-party brokerages). Funds at Program Banks remain FDIC-insured (subject to limits). Funds at a brokerage are not FDIC-insured; securities may be SIPC-protected. You can only access funds through Cashex; they cannot be obtained directly from Program Banks or brokerages.

6. Interest

Unless you are enrolled in savings yield (Cashex Savings), you irrevocably transfer and assign to the Company all rights in any interest accrued on your Cashex Balance funds held by the Company on your behalf.

7. Free Overdraft Coverage

a. General. We offer an optional, no-fee, non-recourse overdraft feature (“Free Overdraft Coverage”) allowing you to overdraw on your Cashex Balance for Cashex Card purchases (excluding ACH transfers, cash back, and ATM withdrawals) up to a specified limit (no greater than $200).

b. Eligibility. Eligibility is determined by Cashex in its sole discretion. Generally, you must have received at least $300 in qualifying direct deposits in the preceding calendar month. You must continue to meet direct deposit requirements to maintain eligibility.

c. Fees. No fees or interest are charged to use Free Overdraft Coverage. Related service fees (e.g., third-party fees) may still apply.

d. Repayment. Funds deposited to your Cashex Balance with an overdraft will automatically pay off the overdraft (“autopay”). You may opt out of autopay and repay manually in-app. There is no obligation to repay; Cashex will not pursue debt collection, place the balance with a third party, or report to credit agencies if unpaid.

e. Cancellation. You may cancel Free Overdraft Coverage in-app at any time; future overdrafts will be declined. Cashex may suspend or terminate your overdraft coverage at any time, including for nonpayment within 90 days. We are not liable for any costs associated with termination of overdraft coverage.

VII. Peer-to-Peer Service

1. Description of Service

The peer-to-peer Service (“Peer-to-Peer Service”) allows you to send or receive funds for personal, non-commercial purposes.

2. Sending Funds

To send funds, you must have a linked Eligible Bank Account (or debit card) and, if using your Cashex Balance, an Unrestricted Account. You authorize us to move funds on your behalf. We are not liable for incomplete transactions in certain circumstances (e.g., inaccurate instructions).

a. General. Once you have an Account and either funds in an Eligible Transaction Account or a linked eligible credit card (Visa, MasterCard, Discover, or American Express), you can send funds. Your Cashex Balance is not an “Eligible Transaction Account” until you provide information and we verify your identity. Until then, you cannot use your Cashex Balance to send funds. With a Restricted Account, you cannot send funds using your Cashex Balance; you must link a bank account or credit card or upgrade to Unrestricted. A “Payment Instruction” designates a recipient and amount for a peer-to-peer payment (“P2P Payment”).

b. Authorization. By initiating a Payment Instruction, you authorize us to debit your linked Eligible Transaction or Credit Account and send funds to the recipient immediately. You also authorize us to move funds back to your funding source for canceled or returned payments. You can cancel this authorization by unlinking your Eligible Bank Account.

Once you initiate a P2P Payment, processing begins immediately and funds leave your Eligible Transaction Account. We will complete transfer to the recipient once they provide required information, and you authorize us to retain funds until that occurs or up to fifteen (15) days.

c. Our Liability. We are not liable if we cannot complete a P2P Payment due to inaccurate or insufficient instructions, recipient failure to claim the payment, failure to provide requested information, or inability to verify identities.

3. Funding Sources Used for Peer-to-Peer Payments

You may link an Eligible Bank Account to fund payments. Cashex reserves the right to limit which banks or account types constitute an Eligible Bank Account.

If you have a Restricted Account, you cannot use your Cashex Balance; you may use an Eligible Bank Account or Eligible Credit Account.

With an Unrestricted Account and sufficient Cashex Balance, you may choose whether to use Cashex Balance, Eligible Bank Account, or Eligible Credit Account. If your Cashex Balance is insufficient, you may choose from your Eligible Transaction or Credit Accounts.

4. Requesting Funds

You may request funds from another Cashex user (“Cash Request”) by specifying the amount and sender. If approved, it becomes the sender’s Payment Instruction and is processed accordingly.

5. Receiving Funds

Any P2P Payment you receive is stored in your Cashex Balance.

6. Payment Amount Limits

We may require additional identification information if you wish to send amounts above thresholds to verify identity. We may impose transaction limits over any time period or account lifetime and adjust limits at our discretion.

7. Peer-to-Peer Service Fees

Sending funds via your Cashex Balance or linked bank account is free. If you choose to send via credit card, a fee applies (displayed at time of transaction). We reserve the right to change fees associated with the Peer-to-Peer Service with reasonable notice.

8. Payment Cancellation, Stop Payment Requests & Refused Payments

Our ability to cancel or stop a P2P Payment depends on initiation method and processing status. We are not required to stop or recover a misdirected payment.

P2P Payments not claimed by the recipient within fifteen (15) days of processing will automatically cancel. We attempt to return unclaimed, refused, refunded, or denied payments to your funding source; if not possible, we may use other reasonable means to return funds.

9. Invalid P2P Payments

If we believe you received a payment that should not have been made (e.g., fraud), you authorize us to reverse that payment. We are not liable for any payments you receive, even if unauthorized. If a payment you receive becomes invalid in our sole discretion, you authorize us to move an equal amount from your funding source. You agree we will not be liable for any invalid P2P Payments.

10. Risk of Fraudulent Transactions

Be vigilant against fraud and scams. While we attempt to identify and reduce scam impact, you are responsible for losses due to fraudulent or accidental transactions. For errors or disputes, see Section XI.

VIII. Virtual Currency Services (Including C$H)

These terms govern your use of Virtual Currency Services offered through Cashex, including our native cryptocurrency, C$H. Virtual Currency values can be volatile, resulting in sudden and substantial losses. Carefully consider whether transacting or holding Virtual Currency is suitable in light of your financial condition.

1. Definitions

Capitalized terms not defined here have the same meaning as in other Sections. In addition:

• “C$H” means Cashex’s native cryptocurrency.

• “External Virtual Currency Address” means any Virtual Currency address, wallet, or account outside the Services.

• “Fiat Currency” means U.S. dollars.

• “Hosted Balance” means Virtual Currency you purchase or deposit in your Virtual Currency Account.

• “Supported Network” means any blockchain network or protocol we make available.

• “Virtual Currency” means C$H and any other virtual currency we support.

• “Virtual Currency Account” means your account for Virtual Currency Services.

• “Virtual Currency Services” means Virtual Currency features available in Cashex (buy, sell, send, receive).

2. Virtual Currency Account

a. Eligibility. To access Virtual Currency Services, you must:

Have a Cashex Account.

Be an individual (not an entity), using Virtual Currency Services for personal use.

Be a U.S. resident at least 16 years old.

Use the Virtual Currency Services in the United States.

Provide additional required information (ID, bank details, source of funds, etc.).

b. Identity Verification. To use Virtual Currency Services, you may need to provide personal information including name, address, phone, email, date of birth, taxpayer ID, government ID, bank details, source of funds, and employment information. You verify that provided information is accurate and agree to update if it changes.

c. Availability. We may restrict Virtual Currency Services in certain states, territories, or jurisdictions. You must not attempt to circumvent these restrictions.

d. UCC Application. Virtual Currency in your Virtual Currency Account is treated as “financial assets” under Division 8 of the California Uniform Commercial Code (“UCC”). We are a “securities intermediary,” and your Virtual Currency Account is a “securities account.” This characterization does not determine status under other laws (e.g., Commodity Exchange Act).

e. Custody and Title. Virtual Currency held in your Virtual Currency Account are custodial assets held by us for your benefit. Title remains with you. We record ownership on our books. Virtual Currency you hold are not Company property and are not subject to our creditors’ claims. Except as required by law or these Terms, we will not sell, transfer, loan, hypothecate, or otherwise alienate your Virtual Currency unless instructed by you.

3. Purchasing Virtual Currency (C$H and Others)

a. Funding. To buy Virtual Currency, you must hold Fiat Currency in your Cashex Balance.

b. Authorization. When you submit a purchase order (“Buy”) via Virtual Currency Services, you authorize us to execute the purchase and debit your Cashex Balance for the transaction amount plus any fees.

c. Buy Transaction. To Buy, select the amount of Virtual Currency to purchase using Fiat in your Cashex Balance, tap “Buy,” and confirm. Your Cashex Balance must have sufficient funds. A Buy is a sale from us to you; once complete, your Hosted Balance reflects the Virtual Currency purchased. All right and title pass to you. A Buy may not always broadcast a transaction to the blockchain network immediately.

d. Recurring Buys & Auto-Invest. You may set up recurring Buys to purchase Virtual Currency at periodic intervals (e.g., daily, weekly, monthly) from your Cashex Balance or Eligible Bank Account. If Cashex Balance is insufficient, you authorize us to pull from your Eligible Bank Account. Recurring Buys execute as market orders at the then-effective Conversion Rate. Execution time may vary from day to day. We may set minimums. If insufficient funds persist, we may retry or cancel. You may cancel Recurring Buys at any time. We may cancel or modify them at our discretion.

e. Round-Ups. If enabled, Round-Ups purchase C$H each time you use your Cashex Card (when available) by “rounding up” your purchase to the next whole dollar upon transaction settlement and using the round-up amount to buy C$H at the then-effective Conversion Rate. Settlement can take 1–3 days; tips changes can alter transaction amounts. We may set minimums. You may disable Round-Ups anytime, but pending Round-Ups may still occur. We may cancel or modify them. If insufficient funds, we may retry or cancel. If a Round-Up results from an unauthorized Cashex Card transaction, you can dispute it via Cashex Support.

f. Square Bitcoin Conversions (if applicable). If you have a linked Square Account, you may convert a percentage of your Square sales proceeds daily into C$H via market orders at the then-effective Conversion Rate. Funds used are yours personally; purchased C$H is for personal use only. C$H acquired this way cannot return to the Square Account. Cancel or adjust anytime in your Square Account. Conversions continue until you or we cancel. We may set eligibility criteria and cancel conversions at our discretion.

g. No Guarantee. We do not guarantee the availability of Buys. Purchasing Virtual Currency does not guarantee later availability.

h. Settlement. We use commercially reasonable efforts to complete purchases within two business days of initiation.

4. Transferring Virtual Currency

a. Withdrawals. You may transfer Virtual Currency (including C$H) from your Hosted Balance to an External Virtual Currency Address (“Virtual Currency Withdrawal”) minus applicable fees. You are responsible for providing accurate withdrawal instructions; we are not liable for delays or loss due to incorrect instructions. Withdrawals cannot be reversed once initiated. We do not control blockchain networks and cannot guarantee confirmation or execution.

b. Deposits. You may transfer Virtual Currency from an External Virtual Currency Address to your Hosted Balance (“Virtual Currency Deposit”) minus fees. Only supported Virtual Currencies may be deposited, and deposits must conform to required protocols. You are responsible for executing deposits correctly, including network fees. We are not responsible for erroneous or delayed deposits for any reason (e.g., wrong address). Deposits must reach required network confirmations before appearing in your Hosted Balance; delays may occur.

c. Transfer Limitations. We may, in our sole discretion, impose limitations on size, type, or frequency of transfers.

d. Transfer Fees. We may charge fees for deposits or withdrawals, including network fees, displayed at or before confirmation.

e. Compatibility. Only supported Virtual Currencies may be transferred to/from your Hosted Balance. We are not responsible for unsupported Virtual Currency transfers or network incompatibilities.

f. Transfer Settlement Risk. Pending withdrawals remain pending until network confirmations. If a withdrawal fails, the amount returns to your Hosted Balance. You bear loss risk once a transfer is initiated and not yet confirmed if Virtual Currency value changes during delay. We are not responsible for errors in initiation or remediation.

g. Third Parties. We are not responsible for goods or services you receive from third parties or actions by third parties regarding Virtual Currency transfers. Disputes with third parties must be resolved directly.

5. Selling Virtual Currency

a. Sell Transaction. To sell Virtual Currency, select the amount to sell from your Hosted Balance and tap “Sell.” We will purchase the Virtual Currency and deposit equivalent Fiat into your Cashex Balance. The price received may vary based on market factors (price, volume).

b. No Guarantee. We do not guarantee availability of Sell transactions or your ability to sell at any time. Selling Virtual Currency to us does not guarantee future availability.

6. Peer-to-Peer Virtual Currency Transfers

You may send Virtual Currency (including C$H) peer-to-peer to other Cashex customers (“P2P Virtual Currency Transaction”). These transfers are “off-chain” and are not broadcast to the public ledger; instead, they are internal ledger adjustments by the Company. All Virtual Currency remains custodied by Cashex. Recipients must hold a Virtual Currency Account; if they do not, they must open one within the required period or the transfer will be voided and returned to you. Once you accept a P2P Virtual Currency Transaction, subsequent transfers will automatically complete into your Hosted Balance.

We reserve the right to charge fees for P2P Virtual Currency Transactions and to change fees at any time. Fees appear in-app at or before confirmation. We may impose transaction limits in our discretion. Fraudulent transactions may result in irrecoverable loss. You are responsible for providing accurate instructions; Cashex is not responsible for transfers based on inaccurate instructions. P2P Virtual Currency Transactions occur in Virtual Currency denominations; estimated dollar amounts are based on the then-effective Conversion Rate and are not guaranteed. The value of Virtual Currency can fluctuate rapidly; Cashex does not guarantee dollar value of transfers and recipients bear any resulting losses.

7. Fees

We may charge fees for Virtual Currency transactions (buy, sell, transfer, network transactions). For each transaction, you agree to pay the fees shown at or before confirmation. We may change fees at any time, with or without notice.

8. Conversion Rate

When buying or selling Virtual Currency, any such transaction is subject to the “Conversion Rate”: the price in Fiat displayed once you select “Buy” or “Sell.” We may add a margin or “spread” between the quoted mid-market price and the buy/sell price. The buy price Conversion Rate may differ from the sell price Conversion Rate at any time. You agree to accept the Conversion Rate as the sole conversion metric; you are not obligated to accept the offered rate.

9. Risk Disclosure

GENERAL: Virtual Currency values can fluctuate substantially, potentially resulting in total loss of value. Supply and availability depend on third-party providers outside our control; we make no promises on timing of purchases, sales, or transfers. We do not own or control any software protocols used for Virtual Currency purchases, sales, or transfers; accordingly, we disclaim all liability relating to such protocols and price fluctuations.

FORKS: Underlying protocols may change operating rules (“forks”), which can materially affect the Virtual Currency’s value, function, or name. In a fork, we may suspend operations and decide whether to support either fork. We assume no responsibility for unsupported forks.

SYSTEM FAILURE: You accept all risks associated with Virtual Currency Services, including hardware, software, internet, or Supported Network failures that may prevent access or use of your Virtual Currency.

Disruption Events: In the event of material market events or other circumstances, we may suspend access to Virtual Currency Services or prevent transactions. We will not be liable for losses due to such actions. Upon resuming services, market rates, including Conversion Rate, may differ significantly.

Limitation of Liability: Our responsibility is limited to ordinary diligence in operating Virtual Currency Services and giving access to your Virtual Currency. We are not responsible for unauthorized access or losses unless due to our gross negligence or willful misconduct. You have no claim against us for Virtual Currency loss unless you prove the loss was not caused or contributed to by you.

Risks Inherent to Virtual Currency:

(a) Virtual Currency transactions are irreversible; losses due to fraudulent or accidental transactions may not be recoverable.

(b) Virtual Currency is not legal tender and not backed by a government or central bank; no deposit insurance exists.

(c) Regulatory changes may adversely affect use, transfer, exchange, and value of Virtual Currency or Supported Networks.

(d) Supported Networks are maintained by private, unidentified networks globally; you participate at your own risk.

(e) Virtual Currency is a fraud target, especially with External Virtual Currency Addresses.

(f) Virtual Currency is a hacking target; your Virtual Currency may be stolen despite strong security.

(g) Linking bank accounts to Virtual Currency accounts can increase hacking risk.

(h) Some transactions are deemed made when recorded on a public ledger, not necessarily when initiated.

(i) Virtual Currency value depends on market willingness to exchange Fiat; if market disappears, you may lose all value.

(j) No assurance that merchants accepting Virtual Currency today will do so in future.

(k) Volatility can result in significant loss in short periods.

(l) Any bond or trust held by the Company may not cover all losses incurred by customers.

10. Transaction History

Transaction information will be reflected in your Cashex transaction history. Delays or failures in providing transaction info do not affect transaction validity.

11. Use of Virtual Currency Services

a. Conditions and Restrictions. We may refuse any transaction, impose limits on amounts, or impose conditions/restrictions without notice. We may make Virtual Currency Services unavailable at any time. If unavailable, any in-progress requests will be canceled.

b. Cancellations. You may not cancel buy, sell, or transfer requests via Virtual Currency Services. Once submitted, you cannot change, withdraw, or cancel your authorization.

c. Insufficient Funds. If you lack sufficient Cashex Balance to purchase requested Virtual Currency, you cannot complete the transaction.

d. Taxes. You are responsible for taxes resulting from transactions under Virtual Currency Services and for reporting and remitting taxes. We are not responsible for determining your tax obligations. If required by law, we may deduct or withhold amounts. Amounts withheld are treated as paid for purposes of these Terms. You certify information provided is accurate and consent to our use of it for tax purposes.

e. Currency Availability. We may determine which Virtual Currencies are available in Virtual Currency Services, adding or removing them at any time. We will reasonably notify you of likely removal. If a Virtual Currency is removed, you have 30 days to withdraw remaining amounts to an External Virtual Currency Address; if not withdrawn, amounts are not discarded but require contacting Cashex Support to arrange withdrawal. We are not liable for any losses related to removal.

f. Independent Relationship. We are not your broker, intermediary, agent, or advisor. Information provided is not advice.

12. Suspension; Termination; Discontinuance of Virtual Currency Services and Virtual Currency Account

a. Suspension/Termination of Services. We may limit, suspend, modify, discontinue (temporarily or permanently) any part of Virtual Currency Services with or without notice to protect us, users, or employees, or if required by law or court order. We are not liable for consequences of refusing access, including delays or inconvenience.

b. Suspension/Termination of Virtual Currency Account. We may suspend or terminate your Virtual Currency Account or access to any Virtual Currency Services at any time. If suspended or terminated, we will notify you but may not disclose details. We may liquidate all assets in your Virtual Currency Account; we are not liable for losses or tax liabilities due to liquidation.

c. Suspension/Termination/Reversal of Transactions. We may suspend, refuse, freeze, decline, delay, redirect, or reverse any transaction (buy, sell, or transfer) for suspected money laundering, fraud, illegal activity, in response to legal orders, or if we investigate a transaction. We do not guarantee you can reinitiate a canceled or reversed transaction at the same price or terms. You are responsible for any reversals, chargebacks, claims, fees, fines, or penalties resulting from your breach of these Terms or your use of Virtual Currency Services. We will notify you if we suspend, terminate, or reverse a transaction.

13. C$H (Native Cryptocurrency)

a. Definition & Purpose. C$H is Cashex’s native cryptocurrency used for transactions within Cashex and partner merchants. C$H can be bought, sold, sent, and received via Virtual Currency Services.

b. Purchase & Sale. You may buy C$H per Section VIII.3. To sell C$H, follow Section VIII.5. All C$H transactions are subject to the Conversion Rate, as described in Section VIII.8.

c. Staking Rewards (If Offered). Cashex may offer C$H staking for Account holders: you can “stake” (lock up) C$H in your Hosted Balance to earn periodic rewards (in C$H or Fiats). Staking terms (e.g., minimum threshold, lock-up period, reward rate, reward schedule) will be displayed in-app. You acknowledge staking is voluntary and carries risks, including potential loss of staked C$H if network or protocol issues occur. Rewards are not guaranteed and may fluctuate based on network conditions and protocol rules. We reserve the right to modify or suspend staking terms at any time.

d. Use Cases. C$H may be used:

• To pay transaction fees at a discount.

• For peer-to-peer transfers.

• To pay participating merchants and service providers.

• To participate in certain promotional events and rewards (e.g., C$H-exclusive offers).

Cashex and partners determine acceptance of C$H; availability may vary. Terms and conditions for C$H use are subject to change.

e. Token Mechanics & Supply. C$H is an ERC-20 token (or similar) on a Supported Network. Total supply, issuance schedule, and tokenomics outline are available in our Whitepaper. We may burn, mint, or otherwise adjust supply per governance protocols or in our discretion.

f. Risks & Disclaimers. C$H value may be highly volatile, leading to partial or total loss. You assume all risk. C$H is not legal tender, not backed by any government or central bank, and has no cash value except as a medium of exchange on Supported Networks or with participating merchants. There is no FDIC or SIPC insurance on C$H holdings. You bear all tax liabilities associated with C$H transactions.

g. Governance & Updates. We may propose protocol upgrades or changes to C$H network rules. If an upgrade occurs (hard fork), Cashex may support or discontinue support for certain forks at our discretion. We assume no responsibility for unsupported forks.

14. Virtual Currency Custom Orders (C$H Advanced Orders)

Cashex may offer Custom Orders to buy or sell C$H at a specified trigger price. If supported, you can set a “Trigger Price,” select an amount of C$H, and choose an expiration. If C$H’s Conversion Rate meets the Trigger Price, Cashex executes the buy or sell. You authorize Cashex to pull required funds or C$H at initiation. Your Custom Order executes only if the Conversion Rate matches the Trigger Price in our discretion. You may cancel before the Trigger Event; if canceled or expired, funds or C$H return to your Account. We may cancel or modify Custom Orders at any time. Custom Orders carry additional risks; you should understand Virtual Currency transaction risks before placing one. Cashex is not liable if service outages prevent placing or canceling Custom Orders.

15. Virtual Currency Gifting

You may send a Virtual Currency-denominated gift (e.g., C$H gift) to another Cashex user (“Virtual Currency Gift”). The sender sends Fiat via P2P to the recipient. The recipient is prompted to purchase C$H with the received Fiat. The recipient may decline to purchase or accept as Fiat. If unaccepted within 21 days, the Gift is returned to the sender if from another user, or returned to Cashex if promotional. After receiving a Virtual Currency Gift, the recipient must place a Buy order to acquire C$H; such order is at the recipient’s direction. The value of C$H at send time may differ from time of purchase; recipients bear any loss. Selling acquired C$H incurs tax consequences, for which we provide no reimbursement. Consult a tax advisor.

16. Sponsored Accounts & Virtual Currency

a. Authorization. You may enable Virtual Currency Services for Sponsored Accounts if your Account is eligible.

b. Ownership & Responsibility. Virtual Currency held by a Sponsored Account is owned by you; all gains, losses, liabilities, and tax consequences are yours.

c. Control. By enabling Virtual Currency Services for a Sponsored Account, you authorize the Sponsored Person to transact in Virtual Currency without prior approval, including selling C$H. Only the Sponsored Person may access the Sponsored Account; you cannot transact on their behalf. Sponsored Person’s actions have the same force as if you made them. You assume all risks. You can revoke authorization at any time.

d. Supervision. You are responsible for monitoring Sponsored Account activity, including any losses. Promptly review activity and contact us with concerns. It is your responsibility to suspend or revoke access if needed; we do not supervise Sponsored Account activity.

e. Graduation & Transfer of Assets. Once a Sponsored Person turns 18 and is verified, they assume sole ownership of the Sponsored Account and its assets. If unable to verify, Cashex may restrict or close the Sponsored Account and liquidate holdings.

f. Limits. Sponsored Accounts may face Virtual Currency transaction limits or restrictions. They may be unable to transfer assets out. We may liquidate holdings if closing the account. We reserve the right to impose additional limits at any time.

g. Life Events. You must promptly notify us of any change impacting your or the Sponsored Person’s ability to own or use a Sponsored Account. We will assist with sponsor transitions or account closures as needed.

h. Taxes. You are responsible for any tax consequences of the Sponsored Account’s Virtual Currency activity. Consult a tax advisor.

IX. Cashex Investing

1. Cashex Investing

If you want to buy stocks via Cashex, you must sign up with our broker-dealer, Cashex Investing LLC, a FINRA-registered broker-dealer and subsidiary of the Company. You must open a brokerage account with Cashex Investing and agree to Cashex Investing’s Terms and Conditions for such an account. By using any Cashex Investing services, you authorize and instruct us to follow instructions from Cashex Investing on your behalf regarding transmission or receipt of funds in your Cashex Balance.

2. Stock Gifting

Cashex may permit you to send a stock “Gift” to another person. When sending a Gift, you transfer Fiat to the recipient, who can then initiate a self-directed stock purchase of the identified stock. The Gift itself is not a security; it is Fiat. The recipient must have a Cashex Account and open a Cashex Investing brokerage account to use the Gift to purchase stock. If they do not accept the Gift within 21 days, the Gift returns to you.

When sending a Gift, the identified stock is chosen by you; Cash App Investing does not recommend any stock. Cashex Investing is self-directed; recipients are responsible for their trades. Investing is risky; stock value may lose value; Cashex and Cashex Investing are not liable for losses. The stock price may change between sending and purchase. Selling shares has tax implications; we do not provide compensation for tax consequences. Consult a tax advisor.

X. Cashex for Business

1. Opening a Cashex for Business Account

If you sell goods or services, you may open or switch to a “Cashex for Business Account” (“Business Account”). Your Business Account will be marked accordingly. You must have an Unrestricted Account and may need to provide additional information to open or switch to a Business Account.

If we determine you are using your Account to accept payments for goods or services, we may require you to open or switch to a Business Account and can terminate, suspend, or close your Account at our discretion.

2. Payment Terms

By opening or using a Business Account, you accept and agree to the Cashex for Business Payment Terms and attest that your Account is not primarily for personal, family, or household purposes. Business Accounts are for accepting payments for goods and services only.

3. Eligibility & Feature Availability

To open or switch to a Business Account, you may need to provide information about you or your business/legal entity to verify and approve the Account. We may determine which businesses are eligible. Certain businesses or legal entities may not be supported or may have limited access to features. Upon switching or upgrading, you may lose access to certain features and may need to liquidate or transfer assets in your Cashex Account.

4. Fees for Transaction Processing

If you have a Business Account, we charge a transaction processing fee for deposits of customer payments into your Cashex Balance. You authorize us to process transactions as your agent and to void transactions if we believe a chargeback will occur. Payments you receive, less fees, will be deposited to your Cashex Balance.

5. Purchases from Business Accounts

As a Cashex user, you may purchase goods and services from Business Accounts using your Account or linked card. By paying a Business Account, you authorize the seller to debit your applicable funding source. You can use your Cashex Balance for purchases only after identity verification.

Use of Balance. Cashex Purchases from Business Accounts may be identified by a badge or insignia. By initiating a payment to a Business Account, you authorize that seller to charge your Eligible Transaction Account or Credit Account and consent to sharing your account info. For refunds, you authorize credits to your original funding source. Purchases from Business Accounts with Credit or Bank Accounts are processed by Cashex as agent for the merchant.

XI. Transaction Information and Disputes

1. Receipts and Account Statements

You can find transaction receipts and Account statements in your Cashex account (Activity section) or by logging into your Account at cashex.global/account. You have the right to receive Account statements and view your transaction history (12-month and 24-month).

2. Error and Dispute Resolution

Contact us if you see any errors or issues with your Account or Remittance Payments. Different procedures apply depending on the type of issue.

a. Reporting a Problem (Non-Regulation E Transfers). If you notice a problem not covered by Regulation E (e.g., P2P, Cashex Balance), call us at 1-800-969-1940, write to Cashex Global Inc., Attn: Cashex Disputes, 1955 Broadway, Suite 600, Oakland, CA 94612, or use in-app chat. Provide notice within 60 days of receiving the statement reflecting the problem. We will investigate within a reasonable time.

b. Errors Under Regulation E (Unauthorized or Erroneous Electronic Transfers). If you believe there are errors on your Account governed by Regulation E (e.g., Cashex Balance transfers, ATM, debit), you can:

• Contact us in-app (some products support in-app dispute submission).

• Call 1-800-969-1940.

• Write to Cashex Global Inc., Attn: Cashex Disputes, 1955 Broadway, Suite 600, Oakland, CA 94612.

Report the error within 60 days of the first statement showing the error. Provide:

• Your name and Account info (CashID, email, phone),

• Why you believe there is an error,

• Dollar amount involved,

• Approximate date of the error.

If you notify us verbally, we may require written confirmation within 10 business days. We will investigate within 10 business days and correct errors promptly. If more time is needed (up to 45 days), we will provisionally credit your Account within 10 business days so you have funds during the investigation. If you don’t provide written confirmation within 10 business days, we may not provisionally credit. For new Accounts and POS transactions, we may take up to 90 days to investigate and 20 business days to credit provisionally. We will notify you of results within 3 business days after completing our investigation. If we find no error, we send a written explanation and you may request copies of documents used. For additional rights and timelines for Remittance Service errors, see Section XI.2.c.

c. Errors Related to Remittance Service (Regulation E, Subpart B). For remittance transfers (sending money abroad): Contact us within 180 days of the date we disclosed funds availability to the recipient. Provide:

• Your name and phone number or address,

• Description of the error or problem,

• Name and contact info of the recipient,

• Dollar amount of the transfer,

• Confirmation code or transaction number.

We will determine if an error occurred within 90 days and correct it promptly. We will notify you of results within 3 business days after investigation. If there was no error, we send a written explanation and you may request copies of documents.

Business Days. Monday through Friday (excluding federal holidays).

3. Your Liability for Unauthorized Transactions

Tell us AT ONCE if you believe your Cashex Card (if available) or Account credentials are lost, stolen, or used without permission (“Unauthorized Transaction”). Contact via app, call 1-800-969-1940, or write to Cashex Global Inc., Attn: Cashex Disputes, 1955 Broadway, Suite 600, Oakland, CA 94612.

If you notify us within 2 business days after learning of an Unauthorized Transaction, you lose no more than $50. If you wait longer and we prove we could have prevented the unauthorized use, you could lose up to $500.

If your statement shows transfers you did not make, you must tell us within 60 days of the statement date. If you fail to do so, you may not recover funds lost after 60 days if we could have prevented the loss. If a good reason (e.g., hospitalization) prevents timely notice, we will extend deadlines as appropriate.

If you have a Cashex for Business Account, you may be liable for all Unauthorized Transactions regardless of when reported.

Not an Unauthorized Transaction:

• If you give someone your login info and they use your Account (unless you notified us to revoke their access).

• If you or an accomplice acted fraudulently.

• Payment instruction errors due to incorrect recipient info do not count as Unauthorized Transactions.

4. Our Liability

When We Cover You (Completing Transactions). If we fail to complete a transaction on time or in the correct amount, we will be liable for your losses or damages in accordance with applicable law, except in cases such as:

• Insufficient funds in your Account or funding source.

• Funds subject to legal process or other encumbrance.

• ATM or merchant terminal malfunctions.

• Cashex malfunction known to you at transaction initiation.

• Circumstances beyond our control (fire, flood, power failure, strike, government action, natural disaster, etc.).

5. Disputes with Your Funding Source

If you dispute a transaction with your external funding source (e.g., your bank or debit card issuer), your rights are determined by that source’s policies. Filing a dispute with a third party does not constitute notice of error with Cashex. To resolve disputes with Cashex, follow procedures in Section XI.2.

XII. Cashex Offers

Cashex Offers (“Offers”) are promotional programs that allow you to save on qualifying transactions. Your use of Offers is subject to Cashex Offers Terms, incorporated here by reference. Offers are for personal use only; you may not use Offers for commercial purposes.

XIII. Cashex Local

Cashex Local (“CL”) is a promotional program that gives you rewards (“Local Cash”) for shopping with participating merchants (“Sellers”) in your area. When you tip at Sellers, you may earn Local Cash that can be used for later purchases at Sellers. For clarity, CL is part of Cashex Services under these Terms.

1. Eligibility

To claim and use Local Cash, you must have a Cashex Account in good standing. CL is for personal use only; you may not use it for commercial purposes. Certain items, product categories, payment methods, and checkout types may be ineligible. CL is available only in select locations on qualifying purchases at Sellers.

2. Local Cash

You can earn Local Cash equal to amounts you tip on purchases made with qualifying payment methods (“Qualifying CL Transactions”), subject to limits displayed in-app. Limits may change at any time. Local Cash has no cash value; it cannot be purchased, sold, or transferred, and is purely promotional. It can only be used for purchases at Sellers and may expire or be limited at any time at our discretion.

3. Accumulating, Claiming, and Using Local Cash

You accumulate Local Cash on tips at Sellers when you pay with Cashex Pay, Cashex Card (if available), or a recognized debit/credit card used after scanning a Cashex Local QR code at the point of sale (“Qualifying Instruments”). To claim and use Local Cash, you must join CL in-app. Local Cash can only be used on qualifying Cashex purchases at Sellers; cannot pay tips or tax. Local Cash is not earned on fraudulent, disputed, or returned transactions. Once used, Local Cash cannot be refunded.

4. Advertising and Marketing

You may receive automated informational and marketing texts about CL via your provided phone number.

5. Availability of Rewards

Local Cash typically appears in your Account within 24 hours of paying a tip and joining CL, but availability is not guaranteed within a specific timeframe.

XIV. Remittance Service

The Remittance Service enables you to send funds from the U.S. to individuals in certain other countries for personal, non-commercial purposes (“Remittance Service”).

1. Description of the Service

Eligible Unrestricted Accounts can use the Remittance Service. As Sender, you provide “Remittance Payment Instructions” (amount, currency, payout method, recipient identity, etc.) using funds in your Cashex Balance. Restricted Accounts cannot use the Remittance Service.

2. Sending Remittance Payments

a. Authorization. By initiating a Remittance Payment, you authorize us to debit your Cashex Balance for the specified amount, including fees and taxes, and send those funds to the Designated Recipient via chosen delivery method (cash pickup or bank deposit). Funds leave your Cashex Balance as soon as processing begins. If insufficient funds exist, your Cashex Balance may go negative, and we may recover funds per Section XX.1.

b. Method of Payout. Sender selects either (1) cash pickup at a partnered paying agent location or (2) deposit into the recipient’s bank account in the destination country.

3. Cancellations and Refunds

You have the right to cancel a Remittance Payment within 30 minutes of payment for a full refund (including fees), unless the recipient has already picked up the money or it has been deposited. To cancel, contact us via phone (1-800-969-1940) or in-app within 30 minutes, providing transfer details (amount, recipient location). We will refund your money within three business days if not picked up or deposited.

Automatic Cancellations. If cash pickup is selected and the recipient fails to pick up or verify identity within 21 days of availability, the transfer is canceled, and funds return to your Cashex Balance (minus fees if required by law). Refunds are processed within thirty (30) days of cancellation in USD.

4. Remittance Service Fees

Fees are detailed in Section I (Stored Balance Disclosures) and disclosed in-app before you submit a Remittance Payment Instruction. We reserve the right to change fees with reasonable notice, subject to these Terms and applicable law. Fees are due at submission.

5. Currency Exchange Rate

All Remittance Payments are funded in USD and paid in the destination country’s official currency (or an alternative payout currency, if available). We disclose the actual or estimated exchange rate before you submit payment and on your receipt. Disclosed rates may be rounded per applicable laws. Retail exchange rates for individual senders may differ from wholesale rates we obtain. The difference between retail and wholesale rates is retained by the Company and/or paying agent as revenue, in addition to any fees disclosed. The paying agent must pay out in the currency indicated on your receipt.

6. Payment and Transaction Limits

We may limit or require additional ID verification based on number of Remittance Payments over any period. We may impose limits on amount per transaction, multiple transactions over any period, or to certain countries. We may adjust limits at our discretion, subject to law.

7. Risk of Fraudulent Transactions

Remain vigilant for fraud and scams; losses from scams may not be recoverable.

XV. Mobile Check Capture

These Mobile Check Capture Terms govern your use of Mobile Check Capture, which lets you use Cashex (including the mobile app) to create and transmit electronic images of eligible paper checks for deposit into your Cashex Balance. Cashex reserves the right to suspend or terminate your Mobile Check Capture access at any time.

1. General Information

“Electronic Check” means the electronic image and associated information (including MICR data) from a paper check submitted via Mobile Check Capture. When you submit an Electronic Check, we may capture time, geolocation, and other device data. To use Mobile Check Capture, you must grant Cashex camera, file, device time, and geolocation permissions.

After we receive your Electronic Check, we will review it. We may decline any item at our discretion, even if it appears eligible. Keep the original paper check secure for two weeks because we may reverse acceptance. After two weeks, destroy or void the original unless we instruct otherwise. Do not use Mobile Check Capture to disrupt Cashex or conduct illegal activity.

2. Eligibility Requirements

We determine check eligibility in our sole discretion based on factors including, but not limited to:

• Payee equals you (or, for two-party checks, order is to you or another person),

• Physical check is in your possession when image is submitted,

• Drawn on a U.S. bank, credit union, or depository institution,

• Not drawn on another account owned by you,

• Payable in U.S. dollars,

• Properly signed by maker,

• Check amount does not exceed your personal or daily limits,

• Check date is in the past but not more than 180 days old,

• Check or electronic image has not been previously deposited,

• No prior dishonor of the check,

• Not altered except endorsement,

• Endorsed by you clearly and legibly,

• Endorsement reads “Cashex Deposit,”

• Not endorsed by anyone else or to another institution,

• Not previously dishonored,

• Complies with any additional requirements on check.

Ineligible checks include credit card checks, trust checks, estate checks, and checks payable to a business (including sole proprietorship).

3. Representations and Warranties

Each time you submit an Electronic Check, you represent and warrant that:

a. The paper check is an Eligible Check at submission,

b. All information you provide (e.g., manual entry of check amount) is true, accurate, and complete,

c. The Electronic Check image is clear, legible, and accurate, including MICR data, check date, payee name (you), maker’s signature, and your endorsement.

4. Post-Submission Requirements

After you submit an Electronic Check and receive confirmation in-app, you must secure the original paper check for two weeks. After two weeks, destroy or void it unless instructed otherwise. Ensure your contact information in Cashex is up to date; we may contact you regarding your check via email or text.

5. Dishonored Electronic Checks

If an Electronic Check is dishonored or returned unpaid (e.g., deemed fraudulent), we may deduct credited funds from your Cashex Balance. If we already made funds available, you may incur a negative balance, and we may recover funds per Section XX.1.

6. Claims by Drawee Bank

The bank accepting your check may have a claim against us if there are issues (e.g., duplicate presentment, forged signature, alteration, image-info mismatch). If we are subject to such a claim, we may recover amounts paid from you per the “Additional Cashex Terms of Service – Recovery of Funds.”

7. Funds Availability

a. Delays at Discretion. We may delay your access to funds from Successfully Submitted Electronic Checks at our discretion (e.g., fraud review, usage monitoring). Funds are not subject to Regulation CC.

b. “Successfully Submitted.” An Electronic Check is “Successfully Submitted” when in-app confirmation is received.

c. Availability Timing. If you submit before 7:00 p.m. Eastern on a business day, we treat it as submitted that day; otherwise, it’s the next business day. Business days exclude weekends and U.S. federal holidays. Subject to delays or holds, funds from Electronic Checks are generally available 1–15 business days after successful submission.

d. Returned or Claim Checks. We may make funds available before clearing from the paying bank. If the check fails to clear after availability, you must repay credited funds. If an Electronic Check is presented more than once, the paying bank may recover funds; we may deduct the amount from your Cashex Balance. Negative balances must be repaid immediately per Section XX.1.

8. Third-Party Rights

Mobile Check Capture is provided by Mitek Systems, Inc. (“Mitek”) as an “as is” service with no additional warranties. Mitek disclaims implied warranties of merchantability, fitness for a particular purpose, accuracy, title, and non-infringement. Mitek is not liable for indirect, punitive, special, incidental, or consequential damages.

Mitek grants you a limited license to use Mobile Check Capture technology only as integrated with Cashex. You may not copy, distribute, modify, or sublicense Mitek’s technology outside Cashex. Unauthorized use is a material breach.

You agree we may share your information (personal or transactional) with Mitek as necessary to:

(i) review transactions for fraud,

(ii) confirm proper use per Mobile Check Capture terms,

(iii) improve Mobile Check Capture, including enhancing fraud detection.

XVI. Cashex Pay

1. Description of Cashex Pay

Cashex Pay allows you to use your Account as a payment method to buy goods, services, or make donations online, in-app, or in-person (“Cashex Pay”).

2. Using Cashex Pay at Approved Merchants

Cashex Pay can be used when you:

Visit an e-commerce app or website, select Cashex as payment method, and pay with your Account.

Scan a Cashex QR code at checkout with your Account on your phone.

In-store, scan a Cashex QR code generated by a point-of-sale device (e.g., Square POS) using your Account.

Only Company-approved merchants (“Merchants”) may accept Cashex Pay. We may revoke approval at any time without notice.

When you authorize a payment (“Payment”) using Cashex Pay, you authorize us to withdraw funds from your Cashex Balance or linked debit account (to the extent eligible and available). Until you have an Unrestricted Account, you cannot use Cashex Balance; payments will be funded by linked debit or rejected if identity is not verified. Some Merchants may accept only Cashex Balance payments; if your funding source lacks funds, the Payment may decline. If you make a Payment exceeding your Cashex Balance, you authorize us to charge your linked debit card for any shortfall. If your transaction amount increases (e.g., you add a tip or additional items), you authorize us to withdraw additional funds from a funding source; this may appear as a separate Payment.

A Payment may appear as pending while the Merchant completes the transaction; we may place a temporary hold on your Cashex Balance. If a debit card is used, your card issuer may show a pending authorization hold until the transaction completes. The final Payment amount may differ.

3. Limits on Cashex Pay

We may impose limits on transaction amounts or number of Payments via Cashex Pay. Limits may change at our discretion. We may decline or delay a Payment if (i) it may violate law, these Terms, or Cashex Pay terms, (ii) it exposes us to liability or risk, (iii) instructions or authorization are unclear, (iv) the debit card issuer prohibits it, (v) we suspect fraud or security risk, or (vi) as otherwise stated in these Terms. We are not responsible for losses due to our cancellation or delay of a Payment. If a debit card is used, additional issuer terms may apply.

4. Purchases via Cashex Pay

WE MAKE NO WARRANTIES REGARDING MERCHANTS, GOODS, OR SERVICES PURCHASED VIA CASHEX PAY. ALL IMPLIED WARRANTIES (MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT) ARE DISCLAIMED.

Purchases using Cashex Pay are subject to the Merchant’s refund or cancellation policy, not these Terms. For returns or cancellations, consult the Merchant’s policy. Refunds will not exceed the Payment amount; no cash refunds. If a transaction is refunded, funds return to you in your Cashex Balance or as determined by the Merchant. Transactions may not be refunded to the original funding source.

XVII. Concert Tickets & Event Booking

Cashex may offer ticket purchasing and event booking (“Ticket Services”) within the app for concerts, sports, theater, and other live events. Use of Ticket Services is subject to the following terms:

1. Purchasing Tickets

a. Availability & Pricing. Ticket availability and pricing are determined by third-party ticket vendors and event organizers. We act as an agent facilitating the purchase. Ticket prices may include service fees, convenience fees, and delivery charges, disclosed at checkout. Cashex is not liable for price errors, changes in seat assignments, or event cancellations. All sales are final unless otherwise stated.

b. Payment. Tickets can be purchased using your Cashex Balance, C$H (if supported by the vendor), or linked debit/credit card. Once payment is authorized and processed, your order is confirmed.

c. Delivery & Access. E-tickets are typically delivered via email or accessible in-app. Physical tickets, if offered, are shipped per vendor delivery timelines. You are responsible for providing accurate delivery information.

d. Resale & Transfers. Resale or transfer of purchased tickets is governed by vendor policies. Unauthorized resale or duplication of tickets may result in denial of entry and no refund.

2. Event Cancellation, Postponement, or Changes

If an event is canceled, postponed, or rescheduled, ticket refunds or exchanges are subject to the event organizer’s policy and vendor terms. Cashex will facilitate the refund per organizer instructions but is not responsible for event changes. Venue capacity restrictions, safety protocols, or force majeure events may result in ticket voiding or modified refunds.

3. User Obligations & Conduct

You agree not to reproduce, distribute, sell, or transfer tickets in violation of applicable laws or vendor terms. You will comply with venue rules, event policies, and all applicable laws. Cashex may revoke your ticket privileges if you violate these terms or vendor policies.

4. Limitation of Liability

Cashex is not responsible for event quality, seating assignments, weather-related cancellations, or any other circumstances causing you to be unable to attend an event. Cashex’s sole responsibility is facilitating payment and forwarding purchase details to the vendor.

XVIII. Hotel Booking

Cashex may offer hotel booking services (“Hotel Services”) within the app. Use of Hotel Services is subject to the following terms:

1. Availability & Pricing

Room availability, rates, taxes, and fees are determined by third-party hotel vendors. Cashex acts as an agent for booking. Prices may fluctuate based on availability and demand and may include resort fees, service charges, or local taxes, disclosed at checkout. Cashex is not liable for price errors or changes in room inventory.

2. Payment & Confirmation

You can book rooms using Cashex Balance, C$H (if supported), or a linked debit/credit card. Once payment is processed, you receive a booking confirmation via email or in-app.

3. Cancellations & Modifications

Hotel cancellations, modifications, and no-show policies are governed by the hotel’s terms. You are responsible for understanding and complying with those policies, including potential fees or penalties. Cashex may facilitate refunds or changes but is not responsible for hotel policy enforcement.

4. Guest Obligations & Conduct

You agree to comply with hotel rules, check-in/check-out times, and all applicable laws. You are responsible for any incidental charges incurred during your stay (e.g., room service, minibar, damage fees). Violating hotel policies may result in additional fees or eviction without refund.

5. Limitation of Liability

Cashex is not responsible for hotel accommodations, staffing, amenities, or conditions. Our responsibility is limited to facilitating booking and payment. Any disputes regarding hotel services must be resolved directly with the hotel.

XIX. Promotions

Cashex may run promotions, contests, sweepstakes, or special offers (“Promotions”) from time to time. Each Promotion has specific terms, conditions, and eligibility criteria posted alongside the Promotion details.

1. Eligibility & Participation

Promotions may be limited to certain geographies, age groups, or Cashex Account statuses. Unless otherwise specified, Promotions are open only to individuals with a valid Cashex Account in good standing. Employees, contractors, or family members of Cashex Global Inc. are typically ineligible. Specific eligibility rules are posted with each Promotion.

2. Entry & Requirements

Promotion entry methods, deadlines, and requirements vary. You must follow instructions exactly to be eligible. Entries must be submitted by the deadline; late or incomplete entries are disqualified. By entering, you agree to abide by Promotion rules and decisions of Cashex, which are final.

3. Prizes & Fulfillment

Prizes, if any, are awarded per the Promotion’s official rules. Winners are responsible for applicable taxes and fees. Prizes are non-transferable unless otherwise specified. If a prize becomes unavailable, we may substitute with a prize of equal or greater value.

4. Publicity & Privacy

Unless prohibited by law, winners may be required to participate in promotional activities (e.g., publicity, social media posts) without additional compensation. By entering, you consent to our use of your name, likeness, and Entry content for promotional purposes.

5. Limitation of Liability

Cashex is not responsible for any technical failures, lost entries, or delays. In no event shall Cashex be liable for any damages arising from Promotions beyond the prize value.

XX. Other Legal Terms

1. Recovery of Funds

You authorize the Company to recover amounts you owe by debiting funds from your Cashex Balance, any linked Account, or any other account you hold with the Company. This includes amounts owed due to negative balances, fraud, or other reasons. We may recover all or part of amounts owed without prior notice and irrespective of demand, and in compliance with network and NACHA rules. If recovery attempts fail, we may contact you or pursue legal action to collect owed amounts.

We may also recover funds in connection with a disputed transaction. For example:

• If a Cashex user claims a payment you received was invalid and requests reimbursement, we may recover that amount from your Cashex Balance and/or Savings Balance.

• If you dispute a transaction with an external funding source and win, we may recover funds from your Account.

If there are insufficient funds, your Account may go negative; we may recover funds to zero per these Terms. We are not liable for recovering funds to cover negative balances, owed amounts under these Terms, pending disputes, or to protect against financial risk.

2. Compliance with Governmental Authorities

We may freeze, withhold, or remit funds in your Account in response to subpoenas, court orders, tax levies, garnishments, liens, or other binding orders from governmental authorities or third parties.

3. Limitations on Use

a. Funding Source Restrictions. We may limit which funding sources are available for specific transactions at our discretion. You may not use prepaid or gift cards from unaffiliated issuers to fund Cashex transactions.

b. Legal Compliance. You are independently responsible for complying with all applicable laws in your use of the Service. You agree to be bound by NACHA rules.

c. Prohibited Uses. You agree not to:

Use your Account or the Service in a manner that Cashex, Visa, MasterCard, American Express, or Discover reasonably believe to be an abuse of the payment system or violation of payment network rules.

Provide yourself a cash advance from a credit account or help others do so.

Use the Service solely to earn rewards, perks, miles, or points on a credit account.

Use the Service for illegal activities or to facilitate wrongdoing.

Use the Service in violation of sanctions administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC)—including, but not limited to, activities involving Iran, Cuba, North Korea, Syria, or the Crimea region of Ukraine.

Access or monitor any Cashex system using automated means (robots, spiders, scrapers).

Violate any robot exclusion headers or circumvent technical limitations of the Service.

Perform actions that interfere with the Service’s proper operation, prevent others from using the Service, or impose an unreasonable load on infrastructure.

Copy, reproduce, modify, publicly display, republish, upload, post, transmit, resell, or distribute Cashex materials or information.

Transfer any rights granted under these Terms.

Use the Service for the sale of firearms, ammunition, weapons, or other harmful devices.

Engage in any conduct that could harm Cashex, its partners, or other users.

If we reasonably suspect your Account is being used for unauthorized, illegal, or criminal purposes, you authorize us, subject to applicable law, to share information about you, your Account, and transactions with law enforcement.

4. Acceptable Use Policy & Other Restrictions

Your use of Cashex and the Services is subject to Cashex’s Acceptable Use Policy. You may not, directly or indirectly, engage in any activity that:

• Violates U.S. OFAC sanctions (e.g., transactions involving prohibited jurisdictions, entities, or individuals).

• Interferes with or disrupts Cashex’s operation (e.g., unauthorized access, hacking).

• Violates robot exclusion guidelines or bypasses Service controls.

• Infringes third-party intellectual property rights.

• Facilitates illegal conduct or fraud.

• Otherwise conflicts with these Terms.

Cashex may block, refuse, or reverse any transaction in its sole discretion. Notification is not required if prohibited by these Terms or law. Neither Cashex nor any third party processing provider is liable for prohibited transactions. Research and resolution costs for misapplied, misposted, or misdirected prohibited transactions are your responsibility.

5. Limitations on Our Liability for Failure to Complete Transactions

Subject to applicable law, we are not liable for failure to complete transactions if:

(a) You have insufficient funds in your Cashex Account or funding source.

(b) A merchant refuses to accept a Cashex Card (when available).

(c) You provide incorrect, incomplete, or ambiguous information.

(d) An ATM or POS terminal does not have enough funds or malfunctions.

(e) Your Cashex Card is lost, stolen, or damaged.

(f) Your funds are blocked due to legal or administrative reasons.

(g) We suspect the transaction is unauthorized.

(h) Circumstances beyond our control prevent completion (e.g., fire, flood, power failure, strike, system outage, government action, natural disaster).

6. Changes to External Account Numbers

If your linked Credit Account or debit card number changes (e.g., new expiration date), we may obtain updated information from our partners and update your Account accordingly.

7. Our Relationship With You

We are an independent contractor except that we act as your limited agent regarding custody and transfer of funds for the Services.

8. Termination of Account

We may terminate these Terms or any Service, or suspend or terminate your Account (and any associated Sponsored Accounts), at any time for any reason, including violation of these Terms. We may add, remove, suspend, or impose conditions on Services or features. We will take reasonable steps to notify you of termination or changes via email or in-app when you next attempt to access your Account. You may also deactivate your Account at any time.

9. Effect of Termination

If these Terms or your Account is terminated or suspended:

(a) All licenses and rights granted under these Terms end.

(b) We may delete your information and account data from our servers.

(c) We are not liable for any compensation, reimbursement, or damages due to termination or data deletion.

Surviving Provisions: Upon termination, the following Sections remain in effect: V.1 (Your Content), V.4 (Ownership), V.6 (Copyright & Trademark Infringement), XX.9 (Effect of Termination), XX.14 (Indemnity), XX.15 (No Warranties), XX.16 (Limitation of Liability), XX.17 (Third-Party Products), XX.18 (Disputes), XX.19 (Binding Arbitration), XX.20 (Governing Law), XX.21 (Assignment), and XX.22 (Other Provisions).

10. Services Upon Closure of Account

Upon termination, any pending transactions will be settled. Remaining funds held in custody, less fees, may be made available for you to withdraw at our discretion and subject to these Terms. We may require you to link a new bank account not previously associated with your Account to withdraw funds. We may hold your funds to protect against reversals, chargebacks, claims, fees, fines, or penalties. If an investigation is pending, we may hold funds until resolution.

11. Unclaimed Property

If your Account is inactive for an extended period, it may be deemed “unclaimed” or “abandoned” under state law. We will provide notice as required by law. If funds remain, we will escheat them as required.

12. Referral Programs

We may offer referral programs or incentives to invite others to use the Service (“Referral Program”). Bonuses or incentives are subject to Program terms and our discretion.

13. Taxes

You are responsible for all taxes resulting from your use of the Service, except those we voluntarily absorb. All payments by you to the Company are made free and clear of any deductions or withholdings. Any required government withholdings are your responsibility.

Remittance transfers may be subject to taxes under law, reducing the amount received by the recipient or charged to you. We disclaim liability for such taxes.

You may be asked to provide information to help the Company comply with U.S. tax laws. By providing information, you certify it is accurate and consent to our use for tax filing or withholding purposes.

When specifying a Business Account, you certify your use of Cashex is to receive “reportable payment transactions”—payments for goods and services as defined in Treas. Reg. § 1.6050W-1(a)(3). When using Peer-to-Peer for “Personal” transfers, you certify such uses are not for reportable payment transactions.

For West Virginia Residents: Where applicable, West Virginia sales tax is paid on your behalf for certain fees.

14. Indemnity

You will defend, indemnify, and hold us and our processors (and our employees, directors, agents, affiliates, and representatives) harmless from all claims, costs, losses, damages, judgments, tax assessments, penalties, interest, and expenses (including reasonable attorneys’ fees) arising from or related to:

(a) Your breach of representations, warranties, or obligations in these Terms;

(b) Your wrongful or improper use of the Services;

(c) Your violation of any third-party right (privacy, publicity, IP);

(d) Your violation of any law, U.S. or international;

(e) Third-party claims regarding our processing of personal information;

(f) Any other party’s access/use of the Services with your credentials.

15. No Warranties

THE SERVICES ARE PROVIDED “AS IS” WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL EXPRESS, IMPLIED, OR STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will:

• Meet your requirements.

• Be available at any particular time or location, uninterrupted, error-free, without defect or secure.

• Be free of viruses or other harmful components.

We make no warranties regarding third-party products or services accessed through the Services and are not responsible for any defects or issues with third-party products.

16. Limitation of Liability and Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES) ARISING FROM USE OF, INABILITY TO USE, OR UNAVAILABILITY OF THE SERVICE. WE WILL NOT BE LIABLE FOR DAMAGES THAT ARE NOT REASONABLY FORESEEABLE.

THE COMPANY’S TOTAL LIABILITY IS LIMITED TO THE GREATER OF (A) FEES EARNED BY US IN CONNECTION WITH YOUR USE OF THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $500. THIS LIMIT APPLIES REGARDLESS OF WHETHER LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL THEORY, EVEN IF ADVISED OF POSSIBILITY OF SUCH DAMAGES.

THE COMPANY IS NOT RESPONSIBLE FOR HACKING, TAMPERING, OR UNAUTHORIZED ACCESS TO THE SERVICES OR YOUR ACCOUNT.

17. Third-Party Products

Third-party products included or sold with the Services are provided under the third party’s warranty and terms. For service, support, or warranty issues, contact the manufacturer. THE COMPANY DISCLAIMS ALL WARRANTIES FOR THIRD-PARTY PRODUCTS, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

18. Disputes

“Disputes” (for Section XX.19) means any claim, controversy, or dispute between you and the Company (including processors, suppliers, licensors, affiliates, directors, or employees), whether arising before or during these Terms, including any claim related to these Terms or Services, or any conduct before these Terms.

19. Binding Arbitration

For Individual Cashex Customers:

General. Except for informal resolution or small claims court, all Disputes will be resolved by binding individual arbitration with a neutral arbitrator (“Arbitrator”) administered by National Arbitration and Mediation (“NAM”) per NAM’s Comprehensive Rules and Procedures and Supplemental Rules for Mass Arbitration Filings (together, “NAM Rules”), and this section. ANY ARBITRATION WILL BE ON AN INDIVIDUAL BASIS; CLASS, REPRESENTATIVE, MASS, OR CONSOLIDATED ACTIONS ARE NOT PERMITTED. YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. Nothing prevents settlement of Disputes on a class, representative, or consolidated basis if both parties agree. If any provision of this arbitration agreement is found unenforceable, it will be severed, and remaining terms enforced, but class or consolidated arbitration remains prohibited. The Arbitrator decides threshold arbitrability issues (e.g., whether these Terms are enforceable).

Pre-Filing Requirement. Before arbitration or lawsuit, you and Cashex agree to attempt to resolve Disputes informally. You must send a written Notice to Cashex (Cashex Global Inc., Attn: Arbitration Agreement, 1955 Broadway, Suite 600, Oakland, CA 94612) and personally meet and confer via phone or video for at least 60 days from the date Notice is received. The Notice must include:

Your name, mailing address, CashID, email, phone number;

Detailed information to evaluate claim merit and potential resolution;

Specific relief sought and good-faith calculation of amount in controversy in USD;

Your personal signature (or the Company’s).

A Notice is only valid for an individual party; group Notices are invalid. After the 60-day informal resolution period and required conference, either party may send a written Notice electing arbitration or small claims court. The recipient then has seven (7) days to respond and elect small claims court. If not responding or electing small claims court, arbitration may commence. Failure to follow informal resolution is a condition precedent to arbitration or small claims; failure allows the other party to seek dismissal and cost reimbursement. Either party may seek injunctive relief in California state or federal court to enforce pre-filing requirements or determine if claims are barred.

Small Claims Court. You or Cashex may elect to pursue a Dispute in small claims court (jurisdictional limits apply) rather than arbitration, provided the dispute stays in small claims and proceeds individually. If arbitration demand is filed but no Arbitrator selected, and the claim fits local small claims jurisdiction, the other party may request small claims resolution. If so, and all arbitration fees are paid, the arbitration provider will administratively close the case.

Arbitration Procedures. The Federal Arbitration Act (9 U.S.C. §§ 1–16) governs. The arbitration is by submission of documents to one Arbitrator. If a hearing is required, it will be remote (phone or video). If an in-person hearing is required, it will be near your hometown. Both parties can file early or summary dispositive motions. The Arbitrator’s award is binding and may be entered as a court judgment. The arbitration is confidential; neither party may disclose its existence or outcome without written consent, except to enforce or challenge the award or as required by law. The Arbitrator may award individual declaratory or injunctive relief only if necessary to provide relief for that party’s claim. The Arbitrator’s decision will not have precedential effect in other disputes.

Bellwether Arbitration Procedures. If 25 or more similar individual arbitration demands are filed by or with coordinated counsel (“Mass Proceeding”), the parties will select 12 individual demands (6 per side) for “Bellwether Arbitration.” The arbitration provider decides if demands constitute a Mass Proceeding; any party may request appointment of a Procedural Arbitrator to address initial issues (e.g., whether Bellwether procedures apply, whether specific demands belong). Bellwether Arbitrations must be completed within 120 days of pre-hearing conference. While Bellwether Arbitrations proceed, remaining demands are held in abeyance with fees deferred (except initial filing and Procedural Arbitrator fees). Tolling of any statute of limitations begins when Notice to initiate informal resolution is sent.

After Bellwether Arbitrations, parties engage in a Bellwether Mediation administered by the arbitration provider. If unresolved within 30 days, remaining Mass Proceeding demands proceed individually per provider rules. Parties must cooperate with the provider to implement Bellwether procedures and consider steps (e.g., discovery special master, expedited calendar) to minimize time and costs. Bellwether procedures do not authorize class or joint arbitration.

Arbitration Fees. The initiating party pays applicable arbitration filing fees per NAM Rules. References to you and Cashex include affiliates, agents, and successors. Cashex values your privacy; arbitration is confidential.

Opt-Out. To reject arbitration, send an opt-out notice within 30 days of first creating a Cashex Account (or, for existing customers, within 30 days of agreeing to updated terms) to Cashex Global Inc., Attn: Arbitration Agreement, 1955 Broadway, Suite 600, Oakland, CA 94612. Provide your name, address, CashID, phone number, and email used for Cashex. This is the only way to opt out. Opting out does not affect other Terms or future arbitration agreements. Any opt-out letter purporting to opt out multiple parties is invalid; one opt-out per party is allowed.

Court Proceedings. Subject to and without waiving arbitration, you agree that any judicial proceedings (other than small claims) will be in California state courts (City of Oakland, Alameda County) or U.S. District Court for the Northern District of California. You consent to jurisdiction and venue there.

For Cashex for Business Customers:

The same arbitration terms apply, except:

• You acknowledge you do not use the Service for personal, family, or household purposes; you are not a “consumer.” For arbitration fees, NAM’s Comprehensive Fees schedule applies.

20. Governing Law

These Cashex Terms and any Dispute will be governed by the Federal Arbitration Act (for arbitrable Disputes) and by California law (without regard to choice of law or conflicts rules) for non-arbitrable matters.

21. Assignment

You may not assign or transfer any rights under these Terms; any attempted assignment is void. We may assign these Terms to affiliates or in connection with a merger or acquisition.

22. Other Provisions

These Cashex Terms (plus any Policies) constitute the entire agreement between you and Cashex regarding the Services. In case of conflict, these Cashex Terms prevail. If any provision is invalid or unenforceable under applicable law, it will be modified to achieve its intent to the greatest extent possible, and the remaining provisions will continue in full force. These Terms do not limit our rights under trade secret, copyright, patent, or other laws. No waiver of any term is a continuing waiver of that term or any other.

Cashex Global Inc.

General Terms of Service

– Stored Balance Disclosures

– Privacy Notice

– Acceptable Use Policy

– Copyright and Trademark Policy

– Referral Program Terms

– Cashex for Business Payment Terms

– Cashex Savings Terms of Service

– Cashex Investing Terms and Conditions

– Virtual Currency Disclosures

– Arbitration Agreement

© 2025 Cashex Global Inc. All rights reserved.

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